Enables answering chats, viewing visitors, etc. from a web browser.

Enables answering chats, viewing visitors, etc from software installed on your PC.

No text ads shown to visitors or operators.

Enables adding chat buttons and text links to your website that visitors can click to launch a chat.

Enables implementing chat buttons on multiple websites and enables your operators to see where each chat originates.

Supports placing your chat buttons and text links on secure pages (https) on your website without generating security warnings.

Enables adding a chat button to your email signatures.

Enables replacing the standard images in your chat buttons with your own custom images.

Enables your chat buttons to automatically switch between an available and unavailable image and your chat text links to automatically switch between an available text link and unavailable text link depending on your status.

Provides an option to login to monitor chats, review prior chats, etc. without making yourself available to answer chats.

Visitors do not need to install any software. Chat window loads instantly with no activex nor java applets used.

Shows if the visitor or operator is currently typing.

Content of the chat window resizes dynamically as the chat window is resized. Customize the initial size of the chat window.

Operator typed URLs are automatically hyperlinked.

Supports changing the font, indenting text, adding bullets, adding links, adding images, etc.

Full support for sending unicode characters in chats.

Push a web page to the chat visitor's web browser directly. This opens the pushed web page URL in a browser session on the chat visitor's computer.

Enables customizing the logo, colors, and fonts displayed in the chat window.

Customize any text displayed in the chat window allowing you to localize the chat window to any language.

Enables showing a page in the chat window after the chat has ended allowing visitors to email the chat transcript to themselves.

Enables operators to receive an email copy of a chat transcript after the chat has ended.

Enables showing a page in the chat window, if no operators are available, allowing visitors to send you an email.

Checks your spelling as you type. Misspelled words are displayed with red wavy lines. Right click any misspelled word for suggestions.

Enables encrypting chats with 128 bit encryption appropriate for transmitting credit card information safely during chats.

All operators can see all unanswered chats and operators can see immediately when a chat has been answered by another operator.

Allows additional operators to join an existing chat to provide assistance, provide additional expertise, etc.

Answer a new Chat to take ownership responsibility for the chat. This enables you to receive alerts associated with changes in status of that Chat.

Transfer ownership of a Chat to another Operator or assume ownership of a Chat from another Operator. When transferring, the other Operator can receive alerts when a Chat has been transferred to them.

View the actual web page the visitor is on when a chat is started automatically.

Flag Chats for later follow-up or to retreive an important chat quickly.

Operators can receive a variety of audio and visual alerts when a visitor requests a chat.

Enables Alerts to be customized (configure audio alerts, popup alerts, flashing icon alerts, etc).

Block a visitor to your website from being able to open a chat session.

Enables showing the country, region, and city for any visitor in a chat.

Enables Operators to post internal messages to each other to discuss a Chat. Can be used to coordinate answers such as "Jim or John, have you seen this problem before?".

Opens a chat window with any visitor currently on your website.

Animates a chat invitation across the visitors browser inviting the visitor to click to chat.

Enables creating canned messages that can be easily inserted into chats sent to users. Normally, canned messages are used to insert a greeting, a signature, step-by-step instructions to complete a task, etc.

Enables using either plain text or HTML formatting within canned messages.

Enables answering a chat and sending a canned greeting with a single click.

Enables inserting a canned message with a single key stroke (like CTRL-SHIFT-S for your signature).

Search the online chat history by keyword, operator, date range, and website to find any chat.

Generate PDF reports to summarize chat activity.

See the IP address and Reverse IP (host name) of each visitor.

Instantly see new visitors entering your website.

View the Entry URL of every visitor (useful to see which visitors came from ad campaign #1 vs. ad campaign #2).

View the Current URL of every visitor (useful to see exactly where visitors are on your website).

View the page view history of every visitor (useful to see exactly where visitors have been on your website).

View the number of visits of every visitor (useful to see exactly which visitors are new visitors vs. return visitors).

Pass custom information about your visitors from your system to be displayed to your operators (user names, email addresses, names, account status, balances, etc).

View the Referer URL of every visitor (useful to see which visitors came from www.google.com vs. www.overture.com).

Enables showing the country, region, and city for any visitor on your website.

Search the online chat history by IP, date range, and visit reference to find any visit.

Generate PDF reports to summarize visit activity.

See all chats over a specified time period.

See all visits over a specified time period.

See all chats for the visitor of the current Chat or Visit.

See all visits for the visitor of the current Chat or Visit.

Auto-relate chats and visits to a contact based on matching the visitor reference to the contact reference.

Enables sorting rows by one or more fields by simply clicking column headings.

Enables filtering rows by either exact matches or partial matches on one or more fields.

Enables grouping rows by any field simply by dragging and dropping a column heading into a special Group By Box.

Enables hiding/showing rows simply by dragging and dropping column headings between the grid and a Column Chooser.

Enables rows to be formatted based on user defined rules. For example, a rule could be created to format all rows which are assigned to you and flagged in white text on a red background.

Drag tabs to show side-by-side views of key information.

Enables defining new Chat folders. Existing Chats can be moved to a folder by dragging and dropping Chats to the specific folder.

Restrict access to folders for individual operators.

Enables defining categories and associating Chat with these categories. For example, the following categories might be defined: Tech Support Inquiry, Billing Inquiry, Business Development Inquiry.

Enables defining statuses and associating Chat with these statuses. For example, the following statuses might be defined: Urgent, Important, Not important.