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  • Chat Operation Benefits
  • Product Features
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For high volume sites, work queue management and agent productivity are the cornerstones of success. BoldChat Premier, with its built-in chat distribution system, SLA analysis and agent productivity reporting, provides chat operations with everything they need to maximize and fine tune utilization.

 
 
Optimize Staffing
 
In higher volume settings the ability to balance workload across the chat operation is critical. The Automatic Chat Distribution (ACD) engine allows administrators to route incoming chats based on availability and skill. Automated in-queue messaging provides regular touch points for visitors waiting to be assisted.
 
 
Ensure Quality Engagements
In our research with regular internet shoppers, the factors they say are the most important for making a chat interaction successful are agent knowledge and speed. BoldChat Premier includes Adaptive Messaging which powerfully impacts both. This feature intelligently puts the right set of responses in front of the agent exactly when they need it.
 
 

Easily Monitor Performance
By virtue of distributing chats automatically through the ACD, administrators get access to powerful SLA analysis and agent productivity reporting not available in other BoldChat editions. Operator level details are also included enabling supervisors to identify training opportunities and reward superlative performance.

 
 
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Learn More
 
 
See BoldChat Premier in action,
click below to schedule a demo.
Start a live chat with a product
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*Shared infrastructure pricing. Contact us for dedicated pricing.

Besides an unlimited proactive invitation rules engine, Sale Recovery™ technology, active co-browsing, Salesforce® integration, and additional features found in other editions, BoldChat Premier also includes several specialized features.
 
  ACD
Automatic Chat Distribution (ACD)
 
This load balancing engine quickly passes incoming requests to the most appropriate and available agent. Administrators use a combination of ACD queuing rules, department/agent settings, and folders to ensure that the right personnel in real time.
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Adaptive Messaging
 
Increase speed and accuracy of agent response through a proprietary natural language processing algorithm. Adaptive Messaging ensures that the most appropriate canned response is at the agent's fingertips. Triggered by incoming messages from the visitor, outgoing responses by the agent, and/or targeted keywords highlighted by the agent, adaptive messaging queries, in real time, the entire library of canned responses and presents the agent with the best matches. Adaptive Messaging gets smarter over time because it tracks the chosen message for each query and stores it across the entire account. Every agent's interactions contribute to the feature's ability to 'learn' with every chat.


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Advanced Reporting
 
The reporting engine empowers administrators and supervisors to analyze their implementation from a variety of perspectives including the ability to tie conversions to agents. The scheduler conveniently delivers reports to a folder or to one or more email addresses. Additional reporting templates included with BoldChat Premier are chat answer times broken down by thirty second increments, unanswered times, and chat duration.
 
 
Schedule a Demo
Ask Questions
Learn More
 
 
See BoldChat Premier in action,
click below to schedule a demo.
Start a live chat with a product
expert to get your answers.
You might be interested in:
 
 
Schedule Demo
 
   
*Shared infrastructure pricing. Contact us for dedicated pricing.
 


Feature Details
 
When you choose BoldChat Premier, you can be confident that your live chat implementation will be easy, reliable, and effective. Our HTML-based technology deploys quickly and means faster, more relaible connections with your customers. No need for plug-ins, no java, no customer downloads and no browser incompatibility. BoldChat is hosted in a SAS-70 Tier 1 datacenter with a fully redundant architecture so your data is secure and always available*.
 
Learn more about other features available if you choose BoldChat Premier: 
 
 

- Proactive Invitation Engine
- Fast Deployment & Customization
- Sale Recovery Technology
- Salesforce Integration module 

 
 
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Related Materials Available in the Resource Center
 
 
You might be interested in one or more of these documents available in our Resource Center

 
   
 
 
Schedule a Demo
Ask Questions
Learn More
 
 
See BoldChat Premier in action,
click below to schedule a demo.
Start a live chat with a product
expert to get your answers.
You might be interested in:
 
 
Schedule Demo
 
   
*Shared infrastructure pricing. Contact us for dedicated pricing.
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Product Feature Comparison Chart
 
 
 
Every feature, for every product in one easy-to-use chart.
 
click here to view the chart.
 
 
 
 
 
 

 

 

 

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