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BoldChat Enterprise helps to maximize agent efficiency, increase sales, boost customer satisfaction, and build loyalty.

 
 
Rapid ROI
 
BoldChat Enterprise delivers fast pay-back because it is as robust as it is easy to deploy, customize, train, and optimize. We place the power of continual improvement into the hands of businesses, enabling them to adapt at web-speed. Our professional services organization is always available to help customers gain traction, but enterprises are never beholden to them.

   
Better Website Sales Performance
 
Using the metrics and tools provided by BoldChat Enterprise, customers can expect to see chat close rates range from 15% to 40%. Average order value will increase by approximately 25% and overall conversions will experience about a 20% lift. Conversion tracking and productivity reporting automate commissioning and identify training opportunities which help to keep conversion rates on the rise.

   
Cost Savings
 
Chat, SMS, managed email, and Twitter communications are more efficient than traditional calls in a contact center. An integrated and intelligent queuing interface allows agents to manage multiple simultaneous communications while ensuring the highest levels of satisfaction. These facts, combined with BoldChat Enterprise's value price tag, ensure that customers experience meaningful cost savings quickly.

 
 
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BoldChat Enterprise is our most fully-featured solution including multiple communication options, superior built-in intelligence, administrative oversight features, and advanced reporting. Besides all the features available in every other BoldChat edition, Enterprise also offers:


 
 
Integrated Workspace
Underlying logic based on our own expertise, service level metrics, and current status determines the most critical work items needing an agent's attention. The most pressing work offers visual indicators and is placed at the top of a fluid work queue.

 
   
SMS Management
 
With a simple click, you can provision a number so that customers can engage you in an SMS conversation.  This asynchronous communication method is growing in popularity and offers companies and easy way to maximize agent efficiencies.

 
Email Management
 
The email management functionality in BoldChat Enterprise works because it supports a collaborative approach to email management. Emails aren't just simple messages, they are pieces of work - sometimes complex work - that need to be managed to resolution.

   
Twitter Management
 
BoldChat lets companies maximize their Twitter ROI by leveraging existing skilled resources who already handle near real-time communications to handle yet another – and all while maintaining the proper controls that exist around customer engagement. Learn More

 
Schedule a Demo
Ask Questions
Learn More
 
 
See BoldChat Premier in action,
click below to schedule a demo.
Start a live chat with a product
expert to get your answers.
You might be interested in:
 
 
Schedule Demo
 
 


Feature Details
 
With an easy to use interface, powerful invitation capability, and robust reporting, BoldChat Enterprise provides everything you need to make an immediate and profitable connection with website visitors.
 
Learn more about other features available if you choose BoldChat Enterprise: 
 
 

- Proactive Invitation Engine
- Sale Recovery Technology
- Customizations
- User Interface

 
 
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Related Materials Available in the Resource Center
 
 
You might be interested in one or more of these documents available in our Resource Center

 
   
 
 
Schedule a Demo
Ask Questions
Learn More
 
 
See BoldChat Premier in action,
click below to schedule a demo.
Start a live chat with a product
expert to get your answers.
You might be interested in:
 
 
Schedule Demo
 
 
 
 
 
Product Feature Comparison Chart
 
 
 
Every feature, for every product in one easy-to-use chart.
 
click here to view the chart.
 
 
 
 
 
 
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