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Featured Datasheet

NEW! BoldChat for Mobile
This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on mobile engagement, including its current state, channels in use, which industries consumers are engaging with, and how well they are doing.

Additionally, it evaluates engagements for technical support vs. shopping, expectations of what makes a mobile engagement successful, the depth of mobile engagement, and what firms need to do to effectively engage their own customers who choose to connect with them using mobile devices.

We begin the analysis with a simple definition of mobile engagement, an overview of the research methodology, a brief discussion of the main conclusion of this report, and then a thorough, deep-dive into each data-based finding.


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NEW! BoldChat for Mobile:  Mobile users act differently. Visitors to a mobile commerce site likely spend less time overall on the site in one sitting, but are more frequent repeat visitors.
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BoldChat Features & Pricing:  BoldChat Features: An overview of our product offerings from Basic to Enterprise. Find out which edition is right for your website.
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BoldChat Reports:  All editions of BoldChat contain reports to help you analyze and interpret the data associated with live website engagements. This datasheet contains a list of all reports for each edition.
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BoldChat Email Management:  Easily a customer favorite feature. An integrated component in BoldChat Enterprise.
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BoldChat for Twitter Management:  Our fully integrated Twitter management tool, contained in our Enterprise edition, gives your agents an opportunity to manage conversations without disrupting workflow. Read more about how the BoldChat solution makes a difference.
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Rescue Integration:  BoldChat's integration with LogMeIn Rescue allows helpdesk and customer service agents to seamlessly transition from a chat to a remote support session.
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Salesforce® Integration:  The most robust live chat integration available today.
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BoldChat Premier Overview:  This robust offering is great for larger implementations.
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BoldChat Enterprise Overview:  Learn about our most robust and fully featured offering.
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5 Live Chat Implementation Best Practices:  Just getting started with live chat? Make sure you've considered these 5 things.
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BoldChat Professional Services:  An overview of the optional professional services available.
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