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5 Live Chat Implementation Best Practices
This document on live chat implementation best practices comes from BoldChat's years of experience with thousands of customers. We've helped companies of all sizes to achieve outstanding results and impressive ROI through live chat. During our engagements, we've learned a few things along the way which we're happy to share here. (1) Ensure Staff is Ready: One of the biggest mistakes made by organizations is thinking people can effectively take calls and chats simultaneously. There are very few circumstances under which an agent can do this effectively. If you're going to implement live chat, be prepared to staff it appropriately. (2) Don't Hide the Chat Button: Place the chat button...


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NEW! BoldChat for Mobile:  Mobile users act differently. Visitors to a mobile commerce site likely spend less time overall on the site in one sitting, but are more frequent repeat visitors.
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BoldChat Features & Pricing:  BoldChat Features: An overview of our product offerings from Basic to Enterprise. Find out which edition is right for your website.
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BoldChat Reports:  All editions of BoldChat contain reports to help you analyze and interpret the data associated with live website engagements. This datasheet contains a list of all reports for each edition.
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BoldChat Email Management:  Easily a customer favorite feature. An integrated component in BoldChat Enterprise.
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BoldChat for Twitter Management:  Our fully integrated Twitter management tool, contained in our Enterprise edition, gives your agents an opportunity to manage conversations without disrupting workflow. Read more about how the BoldChat solution makes a difference.
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Rescue Integration:  BoldChat's integration with LogMeIn Rescue allows helpdesk and customer service agents to seamlessly transition from a chat to a remote support session.
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Salesforce® Integration:  The most robust live chat integration available today.
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BoldChat Premier Overview:  This robust offering is great for larger implementations.
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BoldChat Enterprise Overview:  Learn about our most robust and fully featured offering.
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5 Live Chat Implementation Best Practices:  Just getting started with live chat? Make sure you've considered these 5 things.
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BoldChat Professional Services:  An overview of the optional professional services available.
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