5 Live Chat Implementation Best Practices

This document on live chat implementation best practices comes from BoldChat's years of experience with thousands of customers. We've helped companies of all sizes to achieve outstanding results and impressive ROI through live chat. During our engagements, we've learned a few things along the way which we're happy to share here. (1) Ensure Staff is Ready: One of the biggest mistakes made by organizations is thinking people can effectively take calls and chats simultaneously. There are very few circumstances under which an agent can do this effectively. If you're going to implement live chat, be prepared to staff it appropriately. (2) Don't Hide the Chat Button: Place the chat button...