The variety of channels available for consumers to reach out for assistance in real time is of critical importance. For e-commerce and other high volume websites, work queue management, powerful agent tools, and supervisory oversight are requirements for success. BoldChat Enterprise provides a website communication operation with everything it needs to maximize utilization, and deliver superlative service to visitors. Besides an unlimited proactive invitation rules engine, adaptive messaging technology, active co-browsing, ACD, and many other powerful features found in other editions, BoldChat Enterprise also includes several specialized features.
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NEW! BoldChat for Mobile: Mobile users act differently. Visitors to a mobile commerce site likely spend less time overall on the site in one sitting, but are more frequent repeat visitors. Preview Datasheet
BoldChat Features & Pricing: BoldChat Features: An overview of our product offerings from Basic to Enterprise. Find out which edition is right for your website. Preview Datasheet
BoldChat Reports: All editions of BoldChat contain reports to help you analyze and interpret the data associated with live website engagements. This datasheet contains a list of all reports for each edition. Preview Datasheet
BoldChat Email Management: Easily a customer favorite feature. An integrated component in BoldChat Enterprise. Preview Datasheet
BoldChat for Twitter Management: Our fully integrated Twitter management tool, contained in our Enterprise edition, gives your agents an opportunity to manage conversations without disrupting workflow. Read more about how the BoldChat solution makes a difference. Preview Datasheet
Rescue Integration: BoldChat's integration with LogMeIn Rescue allows helpdesk and customer service agents to seamlessly transition from a chat to a remote support session. Preview Datasheet
Salesforce® Integration: The most robust live chat integration available today. Preview Datasheet
BoldChat Premier Overview: This robust offering is great for larger implementations. Preview Datasheet
BoldChat Enterprise Overview: Learn about our most robust and fully featured offering. Preview Datasheet
5 Live Chat Implementation Best Practices: Just getting started with live chat? Make sure you've considered these 5 things. Preview Datasheet
BoldChat Professional Services: An overview of the optional professional services available. Preview Datasheet
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