Existing Salesforce® customers certainly understand the importance of contact consolidation, so integrating chat interactions for both sales and support is a critical best practice for these organizations. The Salesforce module enables and automates this process with the same flexibility and power customers have come to expect from BoldChat. Out of the box, the BoldChat Salesforce integration module supports any object or field type including custom options. Additionally, the module enables field level mapping so that any BoldChat data element can be passed to any target Salesforce field.
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NEW! BoldChat for Mobile: Mobile users act differently. Visitors to a mobile commerce site likely spend less time overall on the site in one sitting, but are more frequent repeat visitors. Preview Datasheet
BoldChat Features & Pricing: BoldChat Features: An overview of our product offerings from Basic to Enterprise. Find out which edition is right for your website. Preview Datasheet
BoldChat Reports: All editions of BoldChat contain reports to help you analyze and interpret the data associated with live website engagements. This datasheet contains a list of all reports for each edition. Preview Datasheet
BoldChat Email Management: Easily a customer favorite feature. An integrated component in BoldChat Enterprise. Preview Datasheet
BoldChat for Twitter Management: Our fully integrated Twitter management tool, contained in our Enterprise edition, gives your agents an opportunity to manage conversations without disrupting workflow. Read more about how the BoldChat solution makes a difference. Preview Datasheet
Rescue Integration: BoldChat's integration with LogMeIn Rescue allows helpdesk and customer service agents to seamlessly transition from a chat to a remote support session. Preview Datasheet
Salesforce® Integration: The most robust live chat integration available today. Preview Datasheet
BoldChat Premier Overview: This robust offering is great for larger implementations. Preview Datasheet
BoldChat Enterprise Overview: Learn about our most robust and fully featured offering. Preview Datasheet
5 Live Chat Implementation Best Practices: Just getting started with live chat? Make sure you've considered these 5 things. Preview Datasheet
BoldChat Professional Services: An overview of the optional professional services available. Preview Datasheet
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