TIER 1 Deployment, Implementation, & Training

Perfect For
New customers, customers undergoing significant website redesign, new supervisors.

Description
This professional services engagement helps customers get off on the right foot with live chat. It includes customization of chat buttons and windows, complete agent training, canned messaging set up (including folder organization), interface customization, permissions, department set up, alert customization, visitor monitoring deployment, report template creation, report scheduling, and email management set up.

TIER 2 Best Practices

Perfect For
Moderately experienced customers, customers thinking about dedicating more resources to chat, customers evaluating effectiveness of chat.

Description
This engagement option relies on an extensive series of best practices developed by Bold Software and tested in hundreds of successful deployments. It includes frequent website assessments, a comprehensive comparison of your live chat implementation to known performance benchmarks, research based insights tailored to your vertical market, best practices recommendations based on website analytics and chat report analysis, canned messaging review, and chat agent KPIs (key performance indicators).

TIER 3 Growth & Conversions

Perfect For
Experienced customers, customers wanting to transition live chat from a support role to a sales role, customers wanting to implement proactive chat invitations. 

Description
This program focuses on using live chat to drive more website sales. It is intensely focused on implementing proactive chat, conversion tracking, and split testing. Your Bold Software expert will assist you with both the strategic planning necessary for this activity as well as the tactical, hands-on, implementation. The program is grounded in proprietary research about shopper's attitudes toward proactive chat.

TIER 4 Optimization

Perfect For
Experienced customers, customers wanting to maximize live chat's role on their website. 

Description
Our most advanced program relies on thorough and regular analysis of performance reporting, chat histories, conversion tracking data, website analytics, and third party data. The program is devoted to the measured implementation of incremental changes in order to achieve your goals.

What the Free Evaluation Includes

The Bold Software Professional Services free evaluation of your live chat implementation is conducted by an expert member of our team and is divided into three parts as described below. The results are delivered in a documented format which is yours to keep and filled with tips, tricks, and best practices sure to enhance any live chat implementation. Here is what's covered:

Live Chat Experience
From a shopper's perspective, we evaluate:

• Placement
• Availability
• Speed and accuracy
• Branding

Best Practices
We look at your deployment from the inside and assess:

• Canned messaging use
• Optimized code implementation
• Variety of chat performance statistics

Recommendation
Based on your score, we recommend the best tier of ongoing Professional Services which we believe will maximize the value you are getting from live chat.

There is no obligation to receiving this free evaluation. If you do decide to engage in an ongoing program, prices start at just $300 / month.