BoldChat Quick Start Chat Package

Perfect for

New BoldChat customers, interested in chat only, and focused on getting chat up and running as quickly and effectively.

Includes

• Configuration of up to 2 permission groups
• Configuration of proactive chat, up to 1 invite rule set
• Configuration of up to 1 conversion tracking rule set
• Configuration of up to 1 chat window and up to 1 chat button – (Design aspects provided by customer)
• One training session for a group of administrators and one for agents (2 total)

BoldChat Express Package

Perfect for

New BoldChat customers, interested in a chat-only implementation, larger emphasis on chat distribution, departments and permission groups.

Includes

• Configuration of up to 3 permission groups
• Setup of automated chat distribution (ACD)
• Routing of up to 3 departments/queues
• Configuration of proactive chat, up to 1 invite rule set
• Configuration of up to 1 conversion tracking rule set
• Configuration of up to 2 chat windows and up to 2 chat buttons – (Design aspects provided by customer)
• One training session for a group of administrators and one for supervisors and agents (2 total)
• Configuration of 1 monthly management report

BoldChat Customer Care Package

Perfect for

New BoldChat customers in multi-channel environments.

Includes

• Configuration of up to 5 permission groups
• Setup automated chat, email, and Twitter distribution
• Routing of up to 5 departments/queues
• Configuration of proactive chat, up to 2 invite rule sets
• Configuration of up to 2 conversion tracking rule sets
• Configuration of up to 4 chat windows and up to 4 chat buttons – (Design aspects provided by customer)
• Two training sessions each for a group of administrators and supervisors/agents (4 total)
• Configuration of 3 monthly management reports

BoldChat Optimization, 1 month

Perfect for

This optimization package is a ‘Tune Up‘ to get more value out of an existing BoldChat implementation. It will include a baseline review of:

• Visitors’ time on site/page
• Invitations sent/accepted/declined/ignored
• Total chats initiated/ignored/answered/unanswered
• Average speed to answer, average chat time, average message count, and average response time
• Results of the pre-chat and post-chat survey

Optimization can include

• Configuration or optimization of proactive chat, up to 3 invite rule sets
• Configuration or optimization of up to 2 conversion tracking rule sets to achieve defined goals
• Configuration of up to 2 chat windows, up to 2 static chat buttons and 1 floating button
• Optimization of up to 20 canned messages for more personalized and effective responses
• One session to train administrators, supervisors, and/or agents on best practices to improve overall chat/visitor experience
• Four weekly management reports

BoldChat Optimization, 12 months

Perfect for

Current BoldChat customers who need a year’s worth of BoldChat Optimization.
This optimization package not only tunes up your implementation, but also acts as a ‘Service Plan‘. You’ll receive the same deliverables as the 1 month optimization, but on a monthly basis, throughout the year. We’ll deliver:

• Monthly chat summary reports
• Annual performance report and review
• Facilitation of BoldChat focused business development discussions
• Quarterly Chat Optimizations based on reports/goals