Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While the technology is still climbing the adoption curve, it's plain that support staff can only speak to one person at a time on the phone and, that live chat knows no such boundaries. While there is still ground to cover in the opt-in world of passive chat, the new frontier in web-based customer engagement technology lies within a more dynamic discipline - the optimization of invitation driven chats.
This whitepaper contains detailed information and step-by-step implementation plans which will help readers extract maximum value from pro-active live chat. BoldChat® has thousands of successful customers across 70 countries, and herein share analytic techniques, reporting recommendations, and realistic timelines for implementing a pro-active chat program that simultaneously increases conversions and boosts the individual value of each resulting transaction. It's live chat's new ROI - the return on invitations.
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UPDATED! Live Chat Performance Benchmarks, 2012: Because our products are provided through a software-as-a-service model, our infrastructure includes aggregated data from thousands and thousands of live chat customers. This massive base of real-world data has enabled us to extract the findings presented in this document. Preview Whitepaper
Holiday Readiness Handbook 2012: This paper, created from the survey results of more than 300 companies explores the importance of the holiday shopping season for online businesses, the preparations they make generally, and the impact the holidays have on the live chat implementations present on the respondents’ sites.
5 Ways BoldChat is Different: Why go with BoldChat? We know there are many choices when it comes to live chat. Here's 5 reasons to go Bold. Preview Whitepaper
Live Chat Buyer's Guide: If you’ve started investigating solutions then you also know there are a confusing number of choices available. Here are ten questions that can help you to find the right product for your business. Preview Whitepaper
5 Questions about Proactive Chat: Without a doubt, the most talked about and controversial topic surrounding live chat software is the practice of proactively inviting visitors to engage in a live chat interaction. This short whitepaper answers the five most frequently asked questions about proactive chat. Preview Whitepaper
Live Chat's New ROI: Return on Invitations: This whitepaper contains detailed information and step-by-step implementation plans which will help readers extract maximum value from pro-active live chat. Preview Whitepaper
Google Analytics Integration: This paper is geared toward persons who are comfortable working with HTML code. Advanced HTML coding is not required but some level of familiarity with the basics of HTML will be helpful. Experience implementing Google Analytics code and setting up Goal Funnels is a requirement for anyone wanting to follow the best practices contained herein. Preview Whitepaper
Holiday Readiness Handbook 2011: This whitepaper marks the second year of our attempt to uncover "from-the-trenches" ideas about live chat tuning. Preview Whitepaper
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