Integrated Click-to-Call

Establish a Voice and Visual Connection with Website Visitors

Click-to-call is a powerful technology that leads to more sales. Reports, studies, and analyst briefings agree that visitor initiated voice communications can give a website a competitive advantage in its market. BoldCall is a market leading click-to-call offering bundled into each BoldCCM suite.

How it Works

Because click-to-call products like BoldCall include an operator interface which includes website behavior about the visitor, the representative taking the call has an immediate leg-up before they even say "hello." The agent will know the caller's name, their website location, their geographic location, if they've ever called before, and more.

Click-to-Call Features

Robust Reporting
Management style reports reveal critical data about call duration, calls resulting in conversions, agent effectiveness, and more.

Invitation Engine
With BoldCCM's integrated proactive capabilities, call centers won't be waiting for the phone to ring. Simply create rules based on website visitor behavior and send invitations with customized messaging.

Call Control
Administrative controls allow users to set hours of operation, restrict calls by country, create a ‘blocked' list, and control internal access through advanced permissions.

Scheduled Calls
BoldCall allows the website visitor to request a call for a specified time in the future and the BoldCCM system will automatically make the connection.

Go Mobile
Flexible work environments or roving support personnel can take advantage of the Go Mobile feature allowing calls to be automatically routed to cell phones without the need to formally accept the call request.

Per-Minute Pricing
Each BoldCCM account includes 60 minutes per month of US/Canada talk time. Additional minutes can be purchased in blocks of 200 or 1,000 minutes and unused minutes roll over to the next month. Please see the pricing page for more details.

What products include Click-to-Call?

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