BoldCCM Enterprise Suite

Full-featured customer communications management


Enterprise organizations need cost effective solutions that make them more nimble. BoldCCM Enterprise facilitates corporate agility because it is both powerful and transparent. Organizations will learn quickly how to customize the solution to meet their needs and optimize performance. BoldCCM's live chat, click-to-call, email management, active co-browsing, and full remote control capabilities are fully integrated into the industry's most intuitive interface.

Key Benefits

	HTML Deployment + Agent Friendly Interface HTML-based technology ensures fast and reliable customer connectivity. Businesses have complete branding control of the entire website visitor experience. The BoldCCM interface was designed to include common UI paradigms in a focused effort to increase intuitiveness and decrease training time.
	Built-in Intelligence BoldCCM's invitation engine is best-in-class, with an embedded split testing feature, unlimited rule and invitation creation, and pathing criteria to enable superior targeting of website leads. The ACD (Automatic Chat/Call Distribution) engines help large contact centers to optimize agent utilization. Dashboard provides supervisors with a top-down view of the entire website communication operation. Robust reporting and report scheduling give management and supervisors relevant and timely information.
	Secure, Stable, Scalable BoldCCM is hosted in a SAS-70 Tier 1 datacenter with a redundant architecture and SSL encryption. 99.95% guaranteed uptime The BoldCCM infrastructure stores all chat, email, call, and co-browsing, and remote control session data indefinitely. Data masking algorithms can be enabled for even greater security.

The CCM Advantage

Differentiators

Substantial and Immediate ROI
BoldCCM Enterprise delivers fast pay-back because it is as robust as it is easy to deploy, customize, train, and optimize. We place the power of continual improvement into the hands of businesses, enabling them to adapt at web-speed. Our professional services organization is always available to help customers gain traction, but enterprises are never beholden to them. Perfecting live engagement methodologies is intellectual capital that all businesses are looking to build internally.

Better Website Sales Performance
Using the metrics and tools provided by BoldCCM Enterprise, customers will see ECRs (Engagement Close Rates) range from 15% to 40%. Approximately 1/5th of Bold Software customers regularly achieve greater than 40% conversion rates to visitors that engage. Conversion tracking and productivity reporting automate commissioning and identify training opportunities which help to keep conversion rates on the rise.

Cost Savings Drop Directly to the Bottom Line
Chat and click-to-call communications are more efficient than taking regular phone calls. Chatting allows agents to manage multiple simultaneous communications and click-to-calls include a set of keyboard tools enabling agents to meet the needs of website visitors more quickly. These facts, combined with BoldCCM's value price tag, ensure that enterprises experience meaningful cost savings quickly.

Next Steps

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