BoldCCM SMB Suite

Unbeatable value for small to mid-sized firms



The SMB Suite is perfect for fast moving and agile enterprises that need a full-featured live chat solution that deploys easily. If members of your organization play a wide variety of roles or multitask as a matter of course, the SMB Suite is flexible enough to accommodate multiple workflow scenarios and powerful enough to enforce changing business processes; BoldCCM's live chat, click-to-call, email management, and active co-browsing can all adapt as your business requires.

Key Benefits

	Rapid Deployment of Powerful Features All set-up and customization options are embedded in the client-side application allowing administrators to install quickly and make changes fast. HTML-based technology Fast and reliable customer connectivity No browser incompatibility caused by Java or other plug-ins.
	Total Control BoldCCM is highly customizable enabling you to maintain branding control of every aspect of the customer experience. SSL encryption and a 99.95% guaranteed uptime BoldCCM infrastructure stores all chat, email, call, and co-browsing session data indefinitely. Your company will have always-on access and the ability to create unlimited agents and take an unlimited number of chats.
	Secure, Stable, Scalable Over 9,000 websites worldwide have deployed Bold Software solutions. 24/7 support 99.95% Guaranteed uptime Windows XP/Vista/7 compatible Explorer, Firefox, Chrome, Safari or Opera compatible chat window

The CCM Advantage

Differentiators

Fast ROI
BoldCCM delivers ROI faster than competitors for two reasons. First, we put the power of the solution where it belongs – with those who know their businesses. This doesn't mean that we don't have domain expertise to help our customers achieve best in class implementations, because we certainly do. It simply means that our products empower our customers rather than make them beholden to us. Secondly, we are value priced; we're confident that for the money, you can't do better. Why? The answer is simple - because we want as many customers as possible using our products and providing feedback to make them better.

More and Better Sales
A recent survey of Bold Software customers revealed that average live chat conversion rates range from 15% to 40% with 1/5th of customers achieving greater than 40% conversion rates. Our proprietary research confirms these findings and shows that live chat also facilitates up-sells and cross-sells. In general, if a company is using live engagement technology, total conversions will increase by 20%.

More Satisfied and Loyal Customers
When you first implement an integrated web communications offering like BoldCCM, your total contact volume, for a while, will go up. The reason is simple – there are people who prefer live chat and click-to-call. There's another reason too – these technologies facilitate proactive outreach to website visitors which drives volume. Research shows that customers who engage with you through a website method are more likely to return to your website and more likely to purchase again. Live chat, click-to-call, and managed email positively impacts loyalty.

Next Steps

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