Upcoming Webinars – Multi-Channel and Live Chat
Written By: admin | Date: Thu, 21 Feb 2013
There’s no arguing that customer service is critical in the online world and more and more often, having a multi-channel base to assist customers is the way to go. Live chat is an important piece of the multi-channel puzzle that can help you boost sales conversions. Watch for these upcoming webinars to learn more.
First, to work on improving engagement with a multi-channel strategy, register for this LogMeIn/AberdeenGroup webinar, with Sumair Dutta, Vice President and Principal Analyst for the Aberdeen Group and Ross Haskell, Director of Chat Products for LogMeIn. The free webinar will be presented from 2:00-3:00 p.m. Eastern US time on Wednesday, March 6, 2013. You’ll learn about trends in customer preferences, what you can do to establish a competitive differentiator, tips for driving the multi-channel strategy and more.
A good multi-channel strategy includes an effective live chat implementation. On Thursday, March 7, BoldChat and the e-tailing group will present a webinar all about boosting conversions with live chat. Find out how to maximize its effectiveness and turn prospects into buyers. This webinar delves into the research on Live Chat Effectiveness (now in its 5th year) to help you gain a better understanding of how Internet shoppers think. (A second webinar on Live Chat Effectiveness will also be held on March 27, watch this space for details when available.)
We hope you can make it.
BoldBlog | Upcoming Webinars – Multi-Channel and Live Chat