BoldChat v7.6: Connect with customers in the right way, at the right time
Written By: Ross Haskell | Date: Fri, 01 Nov 2013
Whether a customer is looking for a specific answer to a product-related question, or needs support for a technical issue, they want a good experience. Having the right tools at your fingertips can help make that possible.
With that in mind, we’re happy to announce that the latest release of BoldChat (v7.6) offers even more ways to help your business connect with customers in the right way, at the right time.
All-new mobile chat invitations & mobile-aware windows
With an estimated 30% of all web traffic coming from smartphones and tablets, it’s more important than ever to deliver a great mobile experience. That’s why we’ve optimized our proactive mobile chat invitations for today’s mobile devices, including iOS and Android smartphones and tablets. New capabilities allow site owners to:
• Display images and form-based proactive mobile chat invitations with no custom HTML coding required
• Easily customize proactive mobile chat invitations to meet the needs of a customer’s mobile website strategies and unique branding requirements
• Establish granular invitation rules unique to mobile and/or desktop and laptop users
Enhanced integration with LogMeIn Rescue
Live chat can be a fast, effective way to resolve a simple issue. But if the problem is more complex, switching support channels can be a complicated and time-consuming process. By integrating Rescue into the chat experience, BoldChat lets technicians initiate an on-demand remote support session that is entirely seamless to the website visitor.
Advanced email management
With our advanced email management features, you can respond more effectively and efficiently than before. Access a customer’s full email history to deliver more informed responses, and ensure the right agent sees the right messages with advanced rule-based email routing.
Localized web reports
To better serve our international customers, you can now view web-based reports in one of 7 languages: English, French, German, Spanish, Italian, Dutch and Brazilian Portuguese.
This new release of BoldChat is all about giving you’re the features to help improve engagement and customer satisfaction. Keep an eye out for other posts detailing these new enhancements.
BoldBlog | BoldChat v7.6: Connect with customers in the right way, at the right time