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What is Free Premium 24/7 Support?

 


We offer high-touch technical support through a variety of contact methods to all customers - even those in trial. Live chat is available 24 hours a day, 7 days a week, 365 days a year.

In our annual customer satisfaction survey, we received impressive rankings across all support channels:

  • 96% of customers rate our support as being good or excellent.
  • 75% of customers using email for support rated the resolution provided as excellent.
  • 75% of customers who've experienced support from another live chat provider rate BoldChat's support as being better - 80% of ecommerce customers with previous experience say the same.
  • 70% of customers using the phone for support gave our staff the highest ranking possible for both professionalism and knowledge.

Contact Support

Customers in trial are eligible for 24/7 chat and SMS support.

Chat Now with a support agent

For support via SMS, text us at 316 247 4546

Other customers may receive telephone support during business hours at: +1 866 753 9933 No matter which support channel you utilize, please have your BoldChat username ready so that we may assist you more quickly.

 
     
           
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What is BoldChat?
BoldChat is a service for web site owners to add live chat to their website(s) for the purpose of performing sales and support chats. BoldChat is not a public chat room.


 
   
What is the difference between each of the BoldChat product editions?
The Pro edition includes features such as visitor monitoring, fully customizable and dynamic chat buttons, customizable chat windows, unlimited canned messages, a pre-chat survey feature, basic reporting and manual proactive chat invitations. It also contains a robust rules system for proactive chat invitations, and a comprehensive reporting function.

The Premier edition includes all of the features in the Pro edition, but adds Automated Chat Distribution (ACD), which automatically assigns and balances the number of chats between the agents logged in. BoldChat Premier also includes active co-browsing, access to our API, and a Salesforce® integration module.

Tailored for larger scale, multi-channel communication deployments, BoldChat Enterprise is an integrated product including chat, email management, Twitter management, SMS text management and more.


 
   
How does it work? Is it hard to set up?
It is very easy to set up - just cut and paste. We provide a thin client application that you will download on each agent's computer. There is a snippet of HTML that you will generate within the application and add to your website to create a chat button. Visitors to your website can then click on the chat button to initiate chats and your agents answer the chats using the client application. You can have multiple chats with different visitors at the same time - each chat is a private chat between you and each visitor.


 
   
How much does it cost and how is it priced?
Our products are priced according to a per-concurrent-seat model. For example, you might purchase two licenses, but set up five total agent PCs. In this case, only two of the five agents can be logged in at the same time. View all of our pricing for details.


 
   
Are there any setup fees or contracts to sign?
There are no setup fees or long term contracts. Rather than pay month to month, you can choose to pay on an annual basis and take advantage of our pricing discount with that option.


 
   
Do you offer professional services? How much are they?
Our Professional Services are entirely optional, but we do offer them. Our services range from basic set up and customization to robust and ongoing account management aimed at optimizing performance. Learn more about our Professional Services.


 
   
If I use the free trial and decide to become a customer, will I have to re-implement?
No. The 10-day free trial is available on any BoldChat product edition and is fully functional. Should you decide to become a paying customer you will not need to re-implement the code, your account will simply continue to function after you go through the checkout process. No payment information is required to try.


 

           
Schedule a Demo
Ask Questions
Learn More
See BoldChat in action,
click below to schedule a demo
Start a live chat with a product
expert to get your answers.
You might be interested in:
 
 
Datasheets
Whitepapers
Research Reports
           



Submit an Issue to Tech Support
Name:
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Phone:
 
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Schedule a Demo
Ask Questions
Learn More
See BoldChat in action,
click below to schedule a demo
Start a live chat with a product
expert to get your answers.
You might be interested in:
 
 
Datasheets
Whitepapers
Research Reports
           

Customers in trial are eligible for 24/7 chat and SMS support. When contacting support, please have your BoldChat username handy so that our staff may better assist you. If you don't have a username or can't remember it, please provide the agent with the website domain on which BoldChat is in use.
 

Support Options
 
  1. Chat with us 24/7, 365 days a year
  2. Text us: 316-247-4546
  3. Tweet us: @BoldSupport
  4. Submit an issue via email
  5. Call us between the hours of 8:00am to 6:00pm (US Central time)

    Phone: +1.316.462.7190

    US/Canada: +1.866.753.9933 (Toll free)

    UK: +44.20.7087.7680

    Australia: +61.2.8199.8970

           
Schedule a Demo
Ask Questions
Learn More
See BoldChat in action,
click below to schedule a demo
Start a live chat with a product
expert to get your answers.
You might be interested in:
 
 
Datasheets
Whitepapers
Research Reports
           
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