Discover why BoldChat is trusted by more websites worldwide.

Includes

BoldChat's highly effective live chat tools are coupled with Enterprise's powerful Automatic Chat Distribution technology to make BoldChat infinitely scalable to sales and support organizations valuing optimization and throughput.

Full-featured, intuitive interface

Safe, secure, instant live chat

Analytics driven invitations

Supervisor dashboard and controls

Customizable chat window branding

And more...

BoldCall's powerful click-to-call technology is coupled with Enterprise's powerful Automatic Call Distribution technology to make BoldCall infinitely scalable to sales and support organizations valuing optimization and throughput.

Link Search Campaigns analytics to callers

Track voice-assisted conversions

SmartInvite pro-active call invitations

Co-browse with caller

Low per-minute expense

And more...

BoldMail's simple yet effective Email management solution deploys in the Enterprise to streamline incoming sales and support emails. Reduce response time, increase consistency, and please your customers with BoldCall.

Automatic threading and queueing

Configurable Response and Routing Rules

POP3 or SMTP support

Knowledge Base enabled

And more...

Benefits

Optimize

If your operators routinely handle two or more simultaneous chats or your routinely have chats waiting in queue, Enterprise will optimize your operators productivity by distributing chats or calls. The increased productivity will translate into more sales and satisfaction at less expense.

Customizable automatic distribution engine

Simple, easy agent interface

Supervisor Dashboard of all activity

Productivity Reports

Integrated Knowledge Base

Security, Stability & Control

BoldChat is hosted in a SAS-70 Tier 1 datacenter with fully redundant architecture so your data is secure and always available. Customers in more than 70 countries have customized BoldChat to meet their business goals. Features include:

SSL Encryption & Guaranteed Uptime

Supervisor Permission Control

Windows OS and multi-browser compatible

Unlimited Chats, Agents, Departments

Robust reports and available API

Customize yourself or contract with Professional Services

Instant Connections

HTML-based technology means faster, more reliable connections with your customers. No need for plug-ins, no java, no customer downloads and no browser incompatibility. The BoldChat software includes:

Easy view Search Engine terms

Online display of prior visits, chats, and calls

Instant reporting, indefinite storage

Keyword search across chat, email and call histories

Realtime Dashboard with threshold notices

Get started with a 10-day Free Trial of BoldChat SMB. In minutes you can be connecting with customers on your website.