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| Customizable Chat Buttons and Windows |
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| Push Pages Capability |
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| Website Visitor Monitoring in Real-Time and Transcript Email |
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| Email Chat Transcript for Visitors |
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| Website Visitor Monitoring in Real-Time |
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| Robust Reporting |
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| Searchable Canned Messages |
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| Skill and Department-Based Chat Routing |
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| Post Chat Satisfaction Survey |
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| Proactive Chat Invitations Driven by Intelligent Rules Engine |
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| Conversion Tracking |
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| Search Engine and Keyword Reporting |
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| 128 bit SSL Encryption |
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| Administrative Controls Over Operator Interfaces |
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| Automated Chat Distribution and Queuing |
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| Active Co-Browsing |
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| Salesforce® Integration Module |
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| Agent Productivity and ACD Reporting |
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| Service Level Analysis (SLA Reports) |
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