The Live Chat Buyer's Guide: 10 Questions to Ask Any Live Chat Provider, is a valuable tool for companies that are considering a live chat installation and for those already using a solution. For those about to go through a live chat implementation, the ten questions in the guide will help customers to quickly identify potential hurdles and to conceptualize the total costs of purchasing and using a live chat tool. For companies already using a solution, the questions can highlight strengths and opportunities for improvement.

The 10 Questions to Ask Any Live Chat Provider come primarily, from questions asked by BoldChat customers. With thousands of customers in over 70 countries, BoldChat has significant experience helping customers through every stage of both the live chat buying and implementation cycles. BoldChat is proven to boost online sales and conversion rates, reduce service and support costs, and improve agent productivity through live keyboard-based customer interaction.