BoldChat offers Professional Services consulting for companies who want assistance implementing Live Chat, BoldMail Email Management, and/or BoldCall on their website. While we give you the tools to do-it-yourself, we also understand you may not want to. Whether you are an up-and-comer or a larger enterprise, we can bring customization and usage experts together to understand your business goals and make sure BoldChat helps you pursue those, instead of forcing your business to change to adapt to a tool suite.

Professional services for single website deployments includes:

Single chat window customization

Chat button customization

2 one-half hour training sessions

Creation of operator logins

Canned message creation

Installation support and 90 day Move, Add, Change support

Creation of a custom invitation

Deployment services for multi-website businesses includes all services in the small business package plus:

Up to 5 website configurations

2 SmartInvites and custom invite windows per website

Best practices deployment consultation and recommendations

Enterprise Professional Services is a consultative engagement for companies with more than 25 agents or 5 websites who want to leverage in-depth expertise in analyzing business challenges and applying BoldChat's product suite to meet those challenges. Services include Multi-Site services plus:

Department strategy and implementation

Permissions strategy and implementation

Skills-based or department-based routing

Automatic Distribution implementation

SmartInvite deployment

Reports Training

"Train the Trainer"

Additional Services

The BoldChat Professional Services team is available to assist with:

API integration to your CRM

Custom Development

Custom Migration from other live chat providers

Please contact Professional Services and we'll provide a no-cost assessment of which package is appropriate for your implementation.

Phone: 316.630.9933

Live Chat

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