BoldChat SMB offers a complete online communication solution for the Small/Medium business, including BoldChat live chat, BoldMail email management, and BoldCall click-to-call. Deploy quickly and easily to improve your connection with customers.

BoldChat's highly effective live chat tools are coupled with Enterprise's powerful Automatic Chat Distribution technology to make BoldChat infinitely scalable to sales and support organizations valuing optimization and throughput.

Full-featured, intuitive interface

Safe, secure, instant live chat

Analytics driven invitations

Supervisor dashboard and controls

Customizable chat window branding

And more...

BoldCall's powerful click-to-call technology is coupled with Enterprise's powerful Automatic Call Distribution technology to make BoldCall infinitely scalable to sales and support organizations valuing optimization and throughput.

Link Search Campaigns analytics to callers

Track voice-assisted conversions

SmartInvite pro-active call invitations

Co-browse with caller

Low per-minute expense

And more...

BoldMail's simple yet effective Email management solution deploys in the Enterprise to streamline incoming sales and support emails. Reduce response time, increase consistency, and please your customers with BoldCall.

Automatic threading and queueing

Configurable Response and Routing Rules

POP3 or SMTP support

Knowledge Base enabled

And more...

Total Control

BoldChat gives you complete deployment control by embedding all setup options inside our software. Leverage capabilities such as:

Flexible permissions settings

Change chat window without redeploying code

Department segmentation

Multi-site, multi-branding capable

Integrated Knowledge Base

Instant Connections

HTML-based technology means faster, more reliable connections with customers without the need for java or other plugins and downloads, and total browser compatibility. BoldChat provides the HTML - allowing faster deployments without the need for custom development. The BoldChat live chat software interface also includes:

Instant reporting

Immediate data access

Chat, email, and call history stored indefinitely

Searchable chat, email, and call history

Real time dashboards

Security & Scalability

BoldChat is housed in a Tier 1 datacenter with fully redundant architecture. With deployment across 10,000 websites in 72 countries, our infrastructure continues to prove faster and more scalable than our competition. Features include:

SSL Encryption

Guaranteed uptime

Hosted software as a service

Designed for Windows XP and Vista

Unlimited chats

Unlimited agents

BoldChat's email solution helped us create much more efficient email process for our support team than any other provider we've used. It's easier to use, more affordable, and more comprehensive than competing products. With BoldChat we reduced our email response time by 250-300%. The ease of operation and the straight forward set-up makes it very user friendly for both the operators and administrators and the features allow us to track our customer's histories much more efficiently than we have been able to with any other program.

Micronutra Health, Inc.