Engage visitors - even proactively - whenever, wherever, on any device.
The mobile visitor experience is different and a live chat implementation should respect and take advantage of that difference. BoldChat enables you to create an entirely unique set of proactive chat rules tailored for mobile visitors. When a user triggers the rule, BoldChat issues an invitation specifically designed to be presented on a mobile device.
BoldChat's mobile live chat invitation capabilities are the next chapter in chat optimization. With the ability to craft rules specific to mobile visitors, BoldChat is taking both the artistry and the science of proactive chat to the next level. We've expanded our already extensive proactive rules engine to contemplate the type of device a website visitor is using. Users can decide to create generic rules for all visitors, specific rules for mobile chat users, or any combination.
Targeting a mobile visitor for chat is a two-step process. You've first got to create rules, as explained above, but then you need to present an invitation that contemplates and complements the aesthetic boundaries of mobile devices. BoldChat, by default, includes specially designed mobile chat invitations that render beautifully on mobile devices in order to maximize customer engagement, whenever and wherever customers want. Users have complete control over the design elements of the invites or can simply design their own.
The most seamless and customizable mobile chat experience available, layered chat uses a superimposed window over the mobile content so visitors can browse and chat simultaneously.
As is common with all BoldChat offerings, customers are empowered to control the aesthetics of the chat experience. With layered chat windows, customers can modify colors and text, change transparency settings, and customize after-chat iconography.
When a user begins a chat, either by clicking on a chat button or by accepting a mobile proactive invitation, a semi-transparent window slides up and the chat conversation takes place directly on the page the visitor is viewing. If the visitor navigates away, the chat stays with them. During the conversation, the visitor can minimize the live chat window with a tap, swipe, or via a menu selection. When minimized, the chat is encapsulated in a small icon which visually indicates when an operator has sent a message.
While the layered chat window is an optimal mobile experience, it isn't restricted to this type of deployment. Layered windows can be layered into any website page you choose so even desktop users can be offered this embedded type of chat experience if you wish.
Live chat windows are an interactive extension of your brand and need to function flawlessly regardless of the device your customers choose to use. BoldChat's windows are mobile-aware and automatically sense, and adjust if they are rendering on a mobile form-factor.
Once BoldChat detects the mobile device, several adjustments are made in order to ensure a clean and pleasant mobile chat experience, even when the device is rotated. Chat messages are kept at the bottom of the chat window even when a virtual keyboard slides up, font sizes change if necessary, scrolling becomes automatic, and using the “enter” keyboard button acts like a “send” action in the chat window.
The BoldChat iPhone App means that you'll never have to miss an opportunity for live engagement. You'll see a complete and real-time list of visitors currently on site, be able to proactively invite visitors, drill down into visit details to see referring information, and more. You must be an active BoldChat customer to use the iPhone App. The BoldChat app is available in the App store for a one-time fee of $4.99.
Intuitive starting screen with easy access to all functions.
See a list of real-time visitors, sort them by time on site, website, or country, and investigate visit history including referrer URL, and keywords. Invite visitors with a single touch.
Manage multiple chats and provide fast response using suggested messages, which puts relevant canned messages at the top.
The BoldChat Mobile SDK enables you to embed chat directly in your native iOS and Android apps, giving visitors the ability to chat with an agent without ever leaving the app. BoldChat’s elegantly designed in-app chat can easily be deployed with minimal code, and developers can fully customize and implement chat using the mobile SDK.
Leverage native, out-of-the-box styles for iOS and Android apps to provide your visitors with the best possible in-app chat experience – regardless of their device. You can also easily customize chat buttons to better match your app’s colors, design and branding.
When a user begins a chat a semi-transparent layered chat window slides up and the chat conversation takes place directly on the app page the visitor is viewing. During the conversation, the visitor can minimize the chat with a tap, swipe or menu selection, and if they navigate to a different page, the chat stays with them. When minimized, the chat is encapsulated in a small icon which visually indicates when an operator has sent a message. The visitor also has the ability to end the chat at any time.
BoldChat offers mobile reporting capabilities that give agents and admins the ability to analyze and interpret mobile chat activity, proactive mobile invites, website activity and chat survey data.
With BoldChat’s mobile reporting capabilities, agents can identify mobile app visitors, steer the conversation and cater to the visitor’s unique needs accordingly. Knowing the visitor is chatting from a mobile device, the agent can prioritize, adjust his/her technique and resolve the issue as quickly as possible.