- Chatters spend 60% more per purchase than non-chatters (68% more on mobile)
- Chatters are 4.6x more likely to convert than a regular website visitor
- Proactive chat increases a site’s engagement by 313% (421% for mobile)
Hint: there is no wrong choice.
Omni-channel functionality includes live chat, video chat, mobile app chat, email, self-service, SMS, social and more.
Out-of-the-box integrations with leading ticketing and CRM solutions.
Multivariate testing capabilities to run experiments and gain valuable insight into your chat strategy.
BoldChat is the only solution that lets you customize nearly every aspect, so you can gain insights that lead to good stuff like cost efficiencies, better predictive logic and improved KPIs. You’ll find easy-to-use tools for creating new proactive rules, conducting multivariate tests, designing your chat window, and more.
BoldChat gives your agents a cross-channel dashboard that puts relevant data at their fingertips, so they can offer support tailored to the customer. Our built-in feedback engine learns from and adapts to user behaviors, so that data gets better all the time.
BoldChat integrates with Zendesk, Salesforce, Google Analytics, GeoFluent and Rescue, and our open APIs let you build custom third-party integrations like a boss. When data from all these disparate systems can work together seamlessly, you can deliver what your customers value most—fast, relevant, personalized engagements.