Products | BoldChat

More than words in a window.
A connection to your customers.

The engagement solution that produces results.

Hint: there is no wrong choice.

All three BoldChat editions share the same smart core, so upgrading is easy if you find you need more features. Not sure what you need, or need something special built out? LogMeIn Professional Services can help with that, too.

BoldChat Enterprise

Seamless omni-channel engagement

Includes everything BoldChat has to offer – a feature set that matches or surpasses any competitive offering available.

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Omni-channel functionality includes live chat, video chat, mobile app chat, email, self-service, SMS, social and more.

Out-of-the-box integrations with leading ticketing and CRM solutions.

Multivariate testing capabilities to run experiments and gain valuable insight into your chat strategy.

BoldChat Premier

Live chat + video

All of Pro’s features plus higher functionality like adaptive messaging, deeper agent reporting, Salesforce integration, and more.

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BoldChat Pro

Live chat

Includes our rules-based proactive chat engine to help you drive more conversations (and conversions).

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How live chat flatters your figures.
Whether you’re new to live chat or already using it, one thing is certain – it’s a bottom-line booster.
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  • Chatters spend 60% more per purchase than non-chatters (68% more on mobile)
  • Chatters are 4.6x more likely to convert than a regular website visitor
  • Proactive chat increases a site’s engagement by 313% (421% for mobile)

View Live Chat Performance Benchmarks Report

Superpowers you can customize.
Other chat products are complicated. Not BoldChat. We built in everything you need for intelligent, personalized communications. Simplifying the process of excellent customer service is our jam.
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9.3x* More Customizable Than The Others.

BoldChat is the only solution that lets you customize nearly every aspect, so you can gain insights that lead to good stuff like cost efficiencies, better predictive logic and improved KPIs. You’ll find easy-to-use tools for creating new proactive rules, conducting multivariate tests, designing your chat window, and more.

*Based on a side-by-side comparison of BoldChat and LiveEngage by QualiTest in March 2016.
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A Dashboard That’s More Like A Cockpit.

BoldChat gives your agents a cross-channel dashboard that puts relevant data at their fingertips, so they can offer support tailored to the customer. Our built-in feedback engine learns from and adapts to user behaviors, so that data gets better all the time.

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Plays Well With Others.

BoldChat integrates with Zendesk, Salesforce, Google Analytics, GeoFluent and Rescue, and our open APIs let you build custom third-party integrations like a boss. When data from all these disparate systems can work together seamlessly, you can deliver what your customers value most—fast, relevant, personalized engagements.