BoldChat Enterprise Features
Engage Website Visitors
Our live chat tools are a proven technology for increasing website sales and improving customer service. Using BoldChat, businesses can quickly and effectively engage visitors on their website. Live chat is increasingly becoming a necessary component of success as chat usage rates have risen over time from 38% in 2009 to 43% in 2012 and 58% in 2014i. That's a lot of potential customers you could be ignoring.
Not only are more people using chat, the businesses that engage their customers with live chat are experiencing tremendous results:
- Chatters are 4.6x more likely to convert into customers
- Chatters spend 60% more than non-chatters
- Chat reduces transactions costs by 80%*
The BoldChat Interface
The BoldChat application is intuitive and easy to learn because it is built around common user interface paradigms. This facilitates fast ramp-up time so you can spend valuable time training on your own products. The UI itself is customizable and is described by users as "simple to learn."
And your agents have the option to access BoldChat in one of three ways:
- Intuitive PC client application (download onto as many PCs as you like)
- Handy web client localized in 5 languages
- iPhone app
You can setup as many operators as you’d like, but you’ll be limited to the number of operators logged into the system at the same time. For example, you might purchase 3 concurrent licenses, but setup 8 total operators. In this case, any 3 of the 8 operators can be logged in at the same time. If one logs out, then another may login.