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BoldChat Features & Pricing

Engage Website Visitors 

Our live chat tools are a proven technology for increasing website sales and improving customer service. Using BoldChat, businesses can quickly and effectively engage visitors on their website. In fact, an astounding 1 in 5 Internet shoppers prefer live chat over any other communication method*. If you ignore this segment of the population you could be sending 20% of your website visitors away. Review the features list at right to find out which aligns with your needs. 

The BoldChat Interface 

The BoldChat application is intuitive and easy to learn because it is built around common user interface paradigms. This facilitates fast ramp-up time so you can spend valuable time training on your own products. The UI itself is customizable and is described by users as "simple to learn." And, no matter which edition of BoldChat you choose, your agents have options. They can access BoldChat in one of three ways:

  • Intuitive PC client application (download onto as many PCs as you like)
  • Handy web client localized in 5 languages
  • iPhone app

Concurrent Pricing 

You can setup as many operators as you’d like, but you’ll be limited to the number of operators logged into the system at the same time. For example, you might purchase 3 concurrent licenses, but setup 8 total operators. In this case, any 3 of the 8 operators can be logged in at the same time. If one logs out, then another may login. 

Pro 

BoldChat Pro is a fully featured and powerful chat product offering a complete proactive invitation engine. Robust reporting and detailed analytics make this a great choice for any site wanting to drive more conversions using live chat.

  • Ideal for deployments up to 10 agents
  • Engage more visitors with proactive chat rules
  • Optimization reporting
  • 24/7 chat support, business hours phone support
Premier 

BoldChat Premiere is our most feature-rich chat-only solution. It includes all the power of BoldChat Pro, plus a chat distribution engine allowing you to achieve optimal efficiencies in multi-operator chat environments. A natural language processing algorithm aids operators by “reading” inbound chat messages so that the most appropriate canned response is within reach.
  • Good for 10+ agent deployments
  • Adaptive Messaging™ puts the right canned response in front of the agent automatically 
  • Load balancing distribution of chats
  • Advanced agent reporting
  • "My Canned Messages" gives agents ability to create a structure for their personal messaging, with full visibility for supervisors
Enterprise 

This integrated suite is tailored for businesses who want to offer website visitors a multitude of contact methods. It includes all the premium functions of other editions in a multi-channel environment that includes chat, email management, SMS text management, Twitter management, SLA reporting, Salesforce® integration, and a supervisory dashboard.
  • Good for 10+ agent deployments
  • Integrated Agent Workspace
  • Supervisory dashboard
  • Single Sign-on using SAML 2.0
  • Multi-channel: chat, SMS, Twitter, and email management all in one console 

*The Effectiveness of Live Chat Technology, a survey of Internet shoppers 2011