The customer journey is no longer a small set of big interactions with companies – it’s now made up of hundreds of micro-moments where customers expect their questions and needs to be resolved instantly. And they’re using a myriad of channels and devices to interact with companies. This shift has created new opportunities and challenges for how companies interact with their customers.
In this 30-minute on-demand webinar, we’ll share the latest trends shaping the future of service and creating the next big competitive differentiators, including:
- How to optimize customer service and support for mobile customers
- Tips and best practices for delivering a seamless omni-channel experience
- Ways companies can support their customers in a world which now includes connected devices