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5 Trends Impacting Customer Engagement and Support

Today's digital economy demands proactive customer engagement and support. Organizations are struggling to meet these demands and win customers. This eBook explores five key trends driving customer engagement strategies, including:

  • How millennials are changing the buyer's journey
  • Why customers don't feel connected
  • What makes a customer experience stand out

Understand the research behind these trends and start applying them to your business strategy.