Engage more closely with your customers

Better sales and support through live chat, email, SMS and Twitter

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Trusted by the world’s top companies

dell
groupon
hoover
northface
sundance

Drive revenue and delight your customers

Nobody wants to talk to a machine. BoldChat enhances your customer’s digital experience by extending a helpful human presence. Simply connecting with your customers—where, when and how they want—dramatically increases customer satisfaction and boosts sales. Learn more: Live Chat Performance Benchmarks Whitepaper

7.5X

Increase in online conversions

Customers who engage in chat are 7.5X more likely to convert.

80%

Reduction in transaction cost

Live chat can offset traditional call center volume and costs by up to 80%

55%

Increase in shopping cart size

Customers who chat spend more money per purchase than those who don’t.

Multi-channel engagement in one easy-to-use tool

BoldChat helps companies build loyalty, boost sales and increase operational efficiencies with features and services made for today’s fast-paced world.

Capitalize on pre-sales opportunities

Staffing a retail presence with caring, helpful and empathetic brand ambassadors is proven to generate significantly more sales—and the same is true for a digital presence. Businesses who use BoldChat on their websites or mobile applications see increases in conversions, cart size and customer satisfaction.


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Deliver brilliant post-sales support

Deploying BoldChat immediately takes the pressure off of traditional support channels and increases efficiencies in your technical and customer support teams. Simple issues that would normally require a customer to email or call your business can now be resolved in real-time via the web. BoldChat customers have been able to reduce support costs by up to 80%, while significantly improving customer satisfaction. It's no wonder 79% of customers prefer engaging with companies via live chat for instant resolution.


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The industry's fastest ROI

See for yourself.

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