Nobody wants to talk to a machine. BoldChat enhances your customer’s digital experience by extending a helpful human presence. Simply connecting with your customers—where, when and how they want—dramatically increases customer satisfaction and boosts sales. Learn more: Live Chat Performance Benchmarks Whitepaper
Increase in online conversions
Customers who engage in chat are 7.5X more likely to convert.
Reduction in transaction cost
Live chat can offset traditional call center volume and costs by up to 80%
Increase in shopping cart size
Customers who chat spend more money per purchase than those who don’t.
Ensure customers and prospects are responded to with accurate information in a timely manner
Find relevant conversations and deliver them to the right resources for quick resolution
Staffing a retail presence with caring, helpful and empathetic brand ambassadors is proven to generate significantly more sales—and the same is true for a digital presence. Businesses who use BoldChat on their websites or mobile applications see increases in conversions, cart size and customer satisfaction.
Deploying BoldChat immediately takes the pressure off of traditional support channels and increases efficiencies in your technical and customer support teams. Simple issues that would normally require a customer to email or call your business can now be resolved in real-time via the web. BoldChat customers have been able to reduce support costs by up to 80%, while significantly improving customer satisfaction. It's no wonder 79% of customers prefer engaging with companies via live chat for instant resolution.