Abt Electronics
Case Studies Abt Electronics is the nation’s largest single store consumer electronics retailer, selling more than 12,000 individual products. Its growing online business – a member of the elite Internet Retailer Top 500, needed a fast and effective way to address customer sales and support questions.
Appliance Zone
Case Studies ApplianceZone.com is the fourth largest online appliance parts company in the country. With more than 15,000 customers a day, the company needed an online communications solution to meet rapidly increasing demand.
Exent Technologies
Case Studies

As the world’s leading games on demand company, Exent works with companies like Verizon, Turner Broadcasting, Comcast, CBS/Showtime and Virgin Media to help them service their customers. Given the immediate nature of on-demand gaming, it’s no surprise that Exent has a client base that requires instant support and exceptional service.

Case Studies iS3, creator of the award winning anti-spyware technology STOPzilla, ANTIfraud and other solutions, needed a more nimble and efficient way to support prospects and customers. Switching to BoldChat from a market leading competitor, iS3 streamlined its customer services, reduced response time and increased productivity – all at a more than 70% savings in the first year alone.
Miyachi Unitek Corporation
Case Studies

Miyachi Unitek is a leading manufacturer of equipment and systems for resistance welding, laser welding, laser marking, laser cutting, and hot bar reflow soldering and bonding. The company provides products to a wide range of markets, including the medical device, battery, electric vehicle, and solar industries, as well as the global electronics, automotive, and general industrial markets.

Case Studies Managing email inquiries is a problem many companies simply don’t realize they have. An inability to manage inbound emails causes organizations to miss sales opportunities and deliver poor service to existing customers. BoldChat customers effectively utilizing Email Management are able to simply and effectively route emails into the correct workflow. This document illustrates two typical case studies of customers who use Email Management in their daily operations.
Case Studies Managing email inquiries is a problem many companies simply don’t realize they have. An inability to manage inbound emails causes organizations to miss sales opportunities and deliver poor service to existing customers. BoldChat customers effectively utilizing Email Management are able to simply and effectively route emails into the correct workflow. This document illustrates two typical case studies of customers who use Email Management in their daily operations.
Case Studies

Signet, a leading distributor of industrial and business supplies, competes on the strength of its award-winning customer service and began using BoldChat to create an online, 24/7 support environment that felt like a ‘live’ experience – as if a sales person were accessible to the customer at every step of the purchasing process.

Sundance Catalog
Case Studies

Sundance Catalog, part of Robert Redford’s Sundance Group, was first mailed to customers in 1989 to offer unique and handcrafted products to its customers. After adding an online retail presence, Sundance decided to incorporate chat as part of the customer service experience.

The North Face
Case Studies An outdoor product company specializing in clothing and equipment, The North Face has been creating innovative designs that push new technologies and inspire for more than 40 years. The customer is at the heart of everything The North Face does, so when the customer service team was given the responsibility of implementing live chat, their goal was to establish an online communication channel that would truly enhance the website experience for visitors. With this in mind, The North Face customer service team tested several live chat providers, putting them through a rigorous process that included information gathering and multiple demos with a team of 12 customer service representatives.
Case Studies

Whiteflash is an eCommerce diamond jeweler specializing in A CUT ABOVE® ideal cut diamonds. Widely viewed as the diamond experts and worn by celebrities such as P. Diddy, Jay-Z, Lindsay Lohan, Jessica Alba and Oprah Winfrey, the Whiteflash brand is synonymous with fire, brilliance, and beauty. When Whiteflash began looking at live chat providers, they had a live chat solution in place that was not meeting the company's needs. The company chose BoldChat for three primary reasons...

5 Live Chat Implementation Best Practices
Datasheets This document on live chat implementation best practices comes from BoldChat's years of experience with thousands of customers. We've helped companies of all sizes to achieve outstanding results and impressive ROI through live chat. During our engagements, we've learned a few things along the way which we're happy to share here. (1) Ensure Staff is Ready: One of the biggest mistakes made by organizations is thinking people can effectively take calls and chats simultaneously. There are very few circumstances under which an agent can do this effectively. If you're going to implement live chat, be prepared to staff it appropriately. (2) Don't Hide the Chat Button: Place the chat button...
BoldChat Email Management
Datasheets The statistics don’t lie — most organizations are abysmal at responding to email inquiries. In both support and sales situations, companies are doing a terrible job keeping up with the volume. In fact, it’s volume that may be causing the problem:

In 2013, over 183 billion email messages were sent every day. That’s 2.1 million messages per second.

A recent study conducted by Internet Retailer Magazine revealed that 73% of web merchants receive at least 50 support emails every day. Nearly a quarter of companies reported receiving more than 200 inquiries daily.
BoldChat Enterprise Features

This integrated suite is tailored for businesses who want to o er website visitors a multitude of contact methods. It includes all the premium functions of other editions in a multi-channel environment that includes chat, email management, SMS text management, Twitter management, SLA reporting, Salesforce® integration, and a supervisory dashboard.

  • Good for 10+ agent deployments
  • Integrated Agent Workspace
  • Multi-channel: chat, SMS, Twitter, and email management all in one console
  • Supervisory dashboard
  • Single Sign-on using SAML 2.0
BoldChat Enterprise Overview
Datasheets The variety of channels available for consumers to reach out for assistance in real time is of critical importance. For e-commerce and other high volume websites, work queue management, powerful agent tools, and supervisory oversight are requirements for success. BoldChat Enterprise provides a website communication operation with everything it needs to maximize utilization, and deliver superlative service to visitors. Besides an unlimited proactive invitation rules engine, adaptive messaging technology, active co-browsing, ACD, and many other powerful features found in other editions, BoldChat Enterprise also includes several specialized features.
BoldChat Features & Pricing
Datasheets BoldChat is a proven technology for increasing website sales and improving customer service. Using its live chat tool, businesses can quickly and effectively engage visitors on their website. In fact, an astounding 1 in 5 internet shoppers prefer live chat over any other communication method*. If you ignore this segment of the population you could be sending 20% of your website visitors away. No matter what your needs, there is a BoldChat edition to suit you. Check out the features list below to find out which one aligns with your needs.
BoldChat for Mobile
Datasheets This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on mobile engagement, including its current state, channels in use, which industries consumers are engaging with, and how well they are doing. 

Additionally, it evaluates engagements for technical support vs. shopping, expectations of what makes a mobile engagement successful, the depth of mobile engagement, and what firms need to do to effectively engage their own customers who choose to connect with them using mobile devices. 

We begin the analysis with a simple definition of mobile engagement, an overview of the research methodology, a brief discussion of the main conclusion of this report, and then a thorough, deep-dive into each data-based finding.
BoldChat Omni-channel Engagement Solution

Seamlessly Engaging the Connected Customer

Exceptional customer experience has always been important, but it’s never been more di cult to achieve. Mobile has forever changed consumer behavior and expectations. People reflexively turn to a device—increasingly a smartphone—to watch, learn, search or buy something in the moment. As a result, customers expect a seamless experience regardless of their device, channel or stage of their journey. Yet businesses struggle to deliver these consistent experiences due to the proliferation of channels and devices, multiple systems and data sources spread across functional groups.

Key Benefits of the Omni-Channel Solution:

  • Helps you streamline communica- tions with your customers across all channels and devices
  • Gives you the control and flexibil- ity to distinguish your brand in the marketplace
  • Easy to implement, easy to scale, and easy to use
BoldChat Premier Overview
Datasheets A chat-only solution for larger deployments BoldChat Premier is our most robust live chat product built for multi-operator installations. Some of the Premier-only features include an unlimited proactive invitation rules engine, Sale Recovery™ technology, active co-browsing, Salesforce® integration, as well as the other powerful features found in other editions. BoldChat Premier also includes several specialized features.
BoldChat Professional Services
Datasheets From beginning implementations to advanced optimization, we have a professional services engagement tailored for your needs. Depending on your experience with live chat technology and the goals you hope to achieve, we’re confident that one or more of our tiered offerings can help you get where you’re going in the fastest and most cost efficient way possible. Besides your complete satisfaction, our ultimate goal is to empower you and your team to take control of your own implementation. Our professional services experts train along the way so that you become experts in your own right.
BoldChat Reports
Datasheets Analyzing and interpreting the underlying data associated with live website engagements can be difficult at times. Fortunately, all editions of BoldChat have reporting features that will facilitate the rapid transformation of this data into actionable information. BoldChat contains various levels of reporting functionality with advanced editions having progressively greater reporting options.
BoldChat for Twitter Management
Datasheets The trouble with Twitter: If you’ve made the decision to actively manage a corporate Twitter account, then you face three acute challenges that thousands of other companies have. You need to sort through the junk to find real and relevant conversations, deliver the valuable work to the right resource quickly, and then provide that agent with the right set of tools so they can be successful. In short, you’ve got to find it, deliver it, and do it. BoldChat puts the appropriate tweets in the palm of your agent's hand.
Getting Started with Auto Answers

BoldChat’s Auto Answers capability helps website visitors quickly find answers to frequently asked questions on their own. Auto Answers help o set volume and deflect routine inquiries, freeing up your agents to focus on more compli- cated issues and revenue generating opportunities.

Three ways Auto Answers can support your organization's customer engagement strategy:

  1. Deflect Inbound Communications
    Responding to routine inquiries about resetting passwords, billing, product options, etc. can be automated by intelligently serving customers the information they need using keyword triggers.
  2. Escalate in Real-Time
    For customers who don’t find the answer they are looking for in the first search, thresholds can be configured for how many times they need to try self-service before escalating to a live agent. Additionally, triggers based on queue size help control live chat tra c with forced self-service when your agents are at or near capacity.
  3. Cater to Problem Solvers
    Customers increasingly prefer self-service. In fact, 72% of customers search for information on a website or app before reaching out to an agent. Auto Answers serve this market perfectly; allowing them to quickly search through available information to find their answer.
Rescue Integration
Datasheets Live chat can be a fast, effective way to resolve a simple issue. But if the problem is more complex, and screen sharing or remote control is necessary, switching support channels can be a complicated and time-consuming process. By integrating LogMeIn Rescue into the chat experience, BoldChat lets you effortlessly initiate the on-demand support your customers need, helping improve agent efficiency and boosting customer satisfaction.
Salesforce® Integration
Datasheets Existing Salesforce® customers certainly understand the importance of contact consolidation, so integrating chat interactions for both sales and support is a critical best practice for these organizations. The Salesforce module enables and automates this process with the same flexibility and power customers have come to expect from BoldChat. Out of the box, the BoldChat Salesforce integration module supports any object or field type including custom options. Additionally, the module enables field level mapping so that any BoldChat data element can be passed to any target Salesforce field.
5 Reasons Why Live Chat Wins Over Today’s Connected Customer Webinar
Events & Webinars Learn how you can use live chat to its full potential for your contact center.
Adapting Digital Support to Meet Customer Needs Webinar
Events & Webinars Discover how companies can adapt their support strategies to boost resolution rates and improve customer satisfaction.
Focus on the Customer: Creating Great Experiences in 2015 Webinar
Events & Webinars Does your contact center have the planning, resources, and technologies in place to provide great customer experiences while valuing your customer’s time?
How to Evolve Your Contact Center for the Mobile Customer Webinar
Events & Webinars Learn how you can adapt your engagement strategies for the mobile-first customer.
Leveraging Live Chat for Support: 5 Key Questions Resolved Webinar
Events & Webinars We'll answer the 5 most commonly asked questions about utilizing live chat for customer support.
Mobile Live Chat: Powering Sales & Service For Today's Consumer Webinar
Events & Webinars Learn why chat is moving to the forefront of what distinguishes a best-in-class mobile shopping experience and how to make it work effectively for you.
Seamless Mobile Shopping: What it Takes to Create a Perfect Experience Webinar
Events & Webinars Discover the must-have features and capabilities that define a perfect mobile shopping experience – ultimately leading to increased engagement and higher mobile conversions.
The State of Mobile Customer Engagement: Tips to Help You Gain Success Webinar
Events & Webinars Learn best practices and current trends for chat and mobile customer engagement.
Infographic: Effective Mobile Engagement

A recent study on effective mobile engagement reveals a massive opportunity for B2C businesses to deliver differentiated experiences that delight consumers and earn their loyalty, advocacy and share of wallet.

The study was conducted by Vanson Bourne in the US, UK, France, Germany, India, Australia and New Zealand. It incorporates online interviews with 8,000 consumers that have used a mobile device for communicating with a company regarding a purchase or a query.

Aberdeen Group
Five Ways Live Chat Boosts Company Performance
Research/Analyst Reports

This Aberdeen report highlights the top 5 benefits companies gain from using live chat.

Aberdeen Group
Use Live Chat for Superior Omni-Channel Customer Experiences
Research/Analyst Reports

This Aberdeen report covers the 4 steps you need to take to deliver consistent, personalized, and timely communications to your customers when using live chat.

Aberdeen Group
The Business Value of Integrating the Contact Center Within Your Omni-Channel Strategy
Research/Analyst Reports

This Aberdeen report outlines the business value and best practices in integrating the contact center with omni-channel programs to deliver a seamless customer experience across multiple touch-points.

Aberdeen Group
Mobile Customer Care: It's More than Hype
Research/Analyst Reports

This Aberdeen report illustrates the business value of deploying a mobile customer care program and highlights several activities that help Best-in-Class firms maximize their results through effective use of mobile customer care.

Live Chat: The Gift That Keeps on Giving
Research/Analyst Reports

This Aberdeen report highlights the performance gains enjoyed by companies using live chat as a key part of their customer interactions.

Effective Mobile Engagement, 2016
Research/Analyst Reports A study examining customer engagement with organizations via mobile devices.
Email Management: Nurturing or Blowing Up Your Brand
Research/Analyst Reports Every year since 2001, Hornstein & Associates has conducted an email responsiveness survey. The results as of 2011 were an abysmal 34%.
Market Overview: Chat Solutions For Customer Service
Research/Analyst Reports This Forrester Research report provides an overview of the chat vendor landscape, highlighting chat capabilities and support for a broad range of use cases, as well as a decision framework for choosing the right chat solution for your needs.
Trends 2016: The Future of Customer Services
Research/Analyst Reports

This Forrester report summarizes the top 10 customer service trends for 2016 that businesses must pay attention to in order to deliver customer service excellence.

Live Chat Comparison
Research/Analyst Reports

Your how-to guide for finding the perfect live chat vendor to help you achieve your business goals, by former Forrester analyst Diane Clarkson.

Live Chat Effectiveness
Research/Analyst Reports In its fifth and final year, this report remains the gold standard in research on the efficacy of live chat technology, this year delving into its place in a multi-channel world. 
Live Chat In Support Environments
Research/Analyst Reports Based on a primary research effort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings. 
Live Chat Performance Benchmarks 2015
Research/Analyst Reports Using the aggregated metrics of thousands of customers, this 3rd edition of the report should give new and existing live chat users the benchmarks in which they can compare their own performance against.
Are You Mobile-Minded Enough to Keep Your Customers Happy?
Research/Analyst Reports

Access this report and assessment tool to see how your mobile engagement strategy stacks up against industry standards and employ best practices to improve it.

Live Chat Performance Benchmarks
Research/Analyst Reports While many of the goals of this analysis remain consistent with the inaugural version, there are three additional goals which themselves were born from readers of the initial report. The original goals remain:

1. Present benchmarks for a wide variety of live chat operational practices
2. Uncover implementation differences affecting key live chat operational issues
3. Test the statistical causality of live chat operational best practices

The additional goals in this updated version are:

1. Monitor and report on changes to key benchmarks since the first report
2. Calculate benchmarks for higher traffic sites
3. Identify and present benchmarks for elite users of live chat

Where Contact Centers Are Missing the Mark with Customer Care
Research/Analyst Reports This report will help contact centers understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.
4 Customer Engagement Trends That Will Impact Your Business Webinar
Video Library

Customer expectations have changed. They expect to engage with companies across every channel of service – anytime, anywhere. This shift creates new opportunities for companies to shape how they interact with their customers. In this on-demand webinar, we share the latest trends shaping the future of service and creating the next big competitive differentiators.

5 Strategies for Building Effective Mobile Engagement Webinar
Video Library

With the rapid transformation of consumer behavior, customers are engaging in more ways and on more devices than ever before. Because of this trend, businesses are looking for robust customer engagement solutions that provide the ability to interact with customers on any device, at the right time. This on-demand webinar provides essential insights on how mobile habits are changing, the unique needs of today’s multi-device consumers and strategies for building effective mobile engagement.

5 Ways to Deliver Exceptional Customer Care in 2015 Webinar
Video Library

Customer service and support is shifting to a customer success management model where the ability to deliver great, consistent customer experiences that increase customer lifetime value is paramount. Without this, customer experiences will not meet expectations and customers will go elsewhere, resulting in decreased retention and, in return, revenue. This on-demand webinar discusses the latest emerging trends business leaders must focus on to provide the best, next generation customer experiences.

Actual Abt.com Live Chat Agents
Video Library Agents from Abt talk about the benefits of using live chat, learning the software and multi-tasking while doing their other daily tasks.
A Goal-Driven Approach to Chat Vendor Selection Webinar
Video Library

Live chat can achieve many results including driving sales conversions, reducing shopping cart abandonment, enhancing customer experience, and improving operational efficiencies. But selecting a live chat vendor can feel like evaluating an overwhelming lists of features. Each feature-set will help achieve a goal; the challenge is to determine the features will help you achieve your goals. Whether live chat is new to your organization or you are looking to deepen the channel with a new vendor relationship, this on-demand webinar will help you to take a goal-driven approach to chat vendor selection.

Appliance Zone's BoldChat Reps
Video Library Training & Ramp-up - Chat Supervisor Kari Allen talks about chat reps at Appliance Zone and how they train their new chat operators.
Bob Scott, of Boston Green Goods, Compares BoldChat
Video Library Bob Scott, of Boston Green Goods, compares using BoldChat to other live chat options they've tried in the past.
Bob Scott, of Boston Green Goods, On Proactive Chat
Video Library Bob Scott, of Boston Green Goods, talks about the advantages of using proactive chat.
BoldChat as a Competitive Advantage
Video Library Appliance Zone CEO Jim Allen, discusses how BoldChat allows him to compete against larger firms.
BoldChat and Hornstein Associates Webinar: Email Management
Video Library BoldChat teamed up with Hornstein Associates to present "Email Management: Nurturing or Blowing Up Your Brand, One Customer at a Time." In this 54 minute recorded webinar, Scott Hornstein presents the findings of his email management study that pitted the email responsiveness of retailers with comparative retailers using BoldChat's Email Management tool. BoldChat's Marketing Specialist Carreen Gibbons also gives a brief walk through the BoldChat Email Management system and answers questions.
BoldChat's Live Chat Salesforce Integration
Video Library BoldChat's Salesforce integration package automatically sends live chat data into your Salesforce instance.
Boston Green Goods Reps talk about BoldChat
Video Library Representatives from Boston Green Goods talk about why they like using BoldChat
Chat Recovery Chat Recapture - Sale Recovery Technology
Video Library BoldChat Sale Recovery Technology - There are three Sale Recovery functions, all aimed at maximizing every engagement opportunity your website generates: chat recovery, chat recapture, and the visitor chat status indicator.
Email Management Tool in BoldChat
Video Library This video illustrates the Email Management feature within BoldChat, which allows email to be routed, escalated, and treated like work tickets for easy followup.
Getting Mobile Engagement Right: Measurement Tools & Best Practices Webinar
Video Library

Customers today are more connected, complex and demanding than ever before, and providing a consistent mobile experience across channels is a challenge. To remain competitive, businesses must quickly and effectively resolve problems and be ready to engage with customers across all devices and touch points. In this webinar, we’ll provide essential insights into what it means to be mobile minded, why it matters, and what you can do to ensure your company is prepared.

How BoldChat Works
Video Library Learn how BoldChat provides complete control & flexibility to seamlessly engage with your customers through mobile and multi-channel communications.
Jim Allen Talks About Choosing BoldChat
Video Library Jim Allen, CEO from Appliance Zone, talks about his decision to remove the 800# from their website and use BoldChat for chat and email.
Jon Abt Testimonial - Results from Live Chat
Video Library President of Abt Electronics discusses the positive results they've seen from using live chat.
Jon Abt Testimonial - Why Live Chat?
Video Library President of Abt Electronics talks about adding chat to improve customer service and sales.
Most Valuable Features of BoldChat from Appliance Zone
Video Library Appliance Zone chat supervisor describes some of their favorite features of BoldChat.
The Future of Customer Engagement: Keeping Pace with the Connected Consumer Webinar
Video Library

Companies today are looking to provide a true omni-channel experience for their customers, effectively scaling support in a connected world. But the future is coming at enterprises at a high rate of speed. New technologies are emerging in the world of customer contact, while old models are receding. At the center of it all is a rapidly changing, ever-more influential consumer. Enterprises must be poised for change, anticipating how innovative mediums will connect us further. In this on-demand webinar, guest speaker Stephen Loynd, Customer Contact Global Program Director at Frost & Sullivan, will share the latest themes shaping the future of customer engagement and what companies can do to stay ahead.

5 Ways BoldChat is Different

The market for live chat software can be confusing; there’s a long list of providers and even longer lists of features. Among the companies that have an established history in the marketplace, there’s a secret many companies are afraid to tell. The fact is this: you won’t find much product differentiation between us – we all provide essentially the same thing.

5 Ways to Wow the Connected Customer

Best practices for contact centers to understand their customers' needs, develop a strategy that effectively meets them, and be nimble in their response to a constantly changing customer landscape.

67 Tips for Building Live Chat Success

Expert tips, tweets and actionable items to help agents and administrators alike provide superior service via live chat.

BoldChat Architecture and Application Control

LogMeIn offers consistently reliable service to its BoldChat customers and is vigilant in efforts to provide services that are not only robust and reliable, but also secure.

This document describes how we achieve reliable scalability and the measures taken by LogMeIn to protect BoldChat customer data. This document explores each of the following:

  • Network, data flow, and system access and restrictions surrounding the infrastructure including threat detection, data encryption and security breach protocols
  • Brief overview of the physical security of the datacenter including the environmental framework and security procedures
  • Application controls including login and password configurations, permissions and data obfuscation
  • The internal policies and controls for all employees and contractors including confidentiality agreements, privacy policies, background checks and training
  • The BoldChat Business Continuity plan and Disaster Recovery process
BoldChat Architecture & Application Control

A technical overview of BoldChat’s security.

Google Analytics Integration

Live chat has come of age. Chatting with website visitors is no longer seen only as a way to reduce support costs. For some time now, savvy Internet retailers have utilized intelligent chat interactions as a key contributor in the sales cycle. This white paper explains how to implement Google’s Analytics code to uncover, at a granular level, exactly how important live chat can be to increase close-rates online.

While BoldChat is the ‘system-of-record’ when it comes to your site’s chat data, it is useful to integrate some of that data into your overall web analytics view. Doing this allows you to see how chat influences other key website metrics and it allows you to view ‘chatters’ as a unique visitor type. Once chats are tracked with Google Analytics, you’ll be able to set up funnels to track how chat influences goals, set chat itself as a goal in order to discover what type of traffic is likely to engage you in chat, create Advanced Segments to view chatters as standalone visitor types.

Live Chat Buyer's Guide

A live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. These ten questions will help you to find the right product for your business.

Live Chat's New ROI: Return on Invitations

This white paper contains detailed information and step-by-step implementation plans which will help readers extract maximum value from pro-active live chat. BoldChat shares analytic techniques, reporting recommendations, and realistic timelines for implementing a pro-active chat program that simultaneously increases conversions and boosts the individual value of each resulting transaction. It's live chat's new ROI - the return on invitations.

5 Common Questions about Proactive Chat
Whitepapers Without a doubt, the most talked about and controversial topic surrounding live chat software is the practice of proactively inviting visitors to engage in a live chat interaction. This short whitepaper taps into BoldChat's extensive research findings and professional services experiences in order to answer the five most frequently asked questions about proactive chat. QUESTION #1: EXACTLY WHAT IS PROACTIVE CHAT? There exists no standardized definition but what follows is the most formal one we use. Proactive Chat - (pro-ak'tiv chat): The issuance of images, text input fields, and/or other interactive mechanisms to website visitors either through manual means or via the use of an automated rules engine with the intent of inviting the recipient into a one-on-one chat engagement. So then.....
The Value of Customer Experience Quantified

In this whitepaper with Harvard Business Review and Peter Kriss, Customer Experience Research Scientist at Medallia, you’ll discover how to quantify the value of customer experience, what can be learned from doing so, and how to act on what is learned.

The New mCommerce Reality
Research/Analyst Reports

Homegrown research report focused on streamlining the customer experience with mobile chat, with statistics regarding mobile consumer activity and growth.

Upcoming Webinars
Events & Webinars

Sign up for one of our upcoming live webinars.

The American Society of Composers, Authors & Publishers
Case Studies

ASCAP, The American Society of Composers, Authors & Publishers, utilizes BoldChat to deliver high quality and consistent service to its licensees, while simultaneously boosting agent productivity and decreasing call volume.

Auto Answers

Enhance web self service with BoldChat’s Auto Answer capabilities to help website visitors find answers to frequently asked questions quickly on their own before being escalated to a chat session for more advanced, personalized support.

Video Chat

BoldChat’s fully integrated, native video chat capabilities provide a more personal and unique way to connect with your customers and prospects, differentiating your customer experience and driving richer engagements.

Optimising Customer Experience in India and Southeast Asia
Research/Analyst Reports

This Fifth Quadrant report reveals the drivers of customer satisfaction so that organizations can invest in the appropriate resources and technologies, and better service customers to improve loyalty and advocacy.