Integrations & APIs

BoldChat acts as a central nervous system that feeds customer data from your disparate systems to your agents. Use our pre-built integrations, or quickly build your own to refine the engagement experience for both agents and customers.

Integrations

Harmony included, right out of the box.
Salesforce

Chats often contain valuable lead or opportunity information. Automatically send chat data, including transcripts, to Salesforce without leaving BoldChat.

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LogMeIn Rescue

Seamlessly resolve more complex issues while chatting with visitors. Agents can initiate screen sharing and remote control sessions for technical support.

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Zendesk

Streamline your contact center workflow and increase efficiencies. Agents can instantly access information from Zendesk without needing to switch between applications.

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GeoFluent by Lionbridge

Effortlessly communicate with customers in their native language. Incoming and outgoing chat messages can be instantly translated in more than 40 languages.

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Google Analytics

See how chat influences key website metrics, track how chat influences goals, and discover what type of traffic is likely to engage in chat.

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apis
APIs

Break down barriers between applications.

When everything is interconnected, you can maximize what can be accomplished. BoldChat’s robust APIs let you integrate with other systems, export large amounts of data out of BoldChat, optimize workflow management, automate agent setup, and more.

  • Integration API
  • Data Extraction API
  • Workflow API
  • Provisioning API
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sdks
SDKs

Fully customize your desktop and mobile deployments.

The BoldChat Chat Window SDK framework enables you to implement a fully customized chat window and integrate BoldChat with your applications more deeply. A mobile SDK is also available, allowing you to embed chat directly within your native iOS and Android apps.

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Take BoldChat for a spin. A very valuable spin.

Chatters spend 60% more per purchase than non-chatters. And proactive chat increases a site’s engagement by 313% – for mobile, it’s 421%. Experience the results for yourself.