When you can identify mobile visitors, you can cater to their unique needs and resolve issues as quickly as possible. Set up routing rules specific to visitors chatting from mobile devices, and run reports to analyze and interpret mobile chat activity, invites and chat survey data, so you’re always improving.
Chatters spend 60% more per purchase than non-chatters. And proactive chat increases a site’s engagement by 313% – for mobile, it’s 421%. Experience the results for yourself.